Disclosure about us and the services we offer you

Our initial disclosure document conforms to a layout designed by The Financial Conduct Authority. It aims to ensure that all regulated companies give key information about their services and charges in a uniform format. To read our full initial disclosure document click here.

To give you an indication of our approach to conducting business, the statements below represent the approach taken with the majority of our customers.

Basis of Service

We assume that the customer has conducted their own initial research and feel that the policies offered by our website meet their needs.

We do not make a personal recommendation and products are sold on a non-advised basis. The customer will decide if the policy is appropriate to their needs.

How We Get Paid

The vast majority of our customers choose for us to be paid via a fee taken direct from their pension fund.

We are happy and willing to undertake work whre the customer pays a fee driect to us. This must be agreed with the customer at outset.

From time to time we may run promotions whereby we offer a fee only service to customers.

Who Regulates Us

Best Pension Annuity is a trading name of Platinum Financial Consulting which is Authorised and Regulated by the Financial Conduct Authority (FCA). Our FS Register Number is 827778.

Platinum Financial Consulting is permitted to arrange pensions, investments and insurance products.

You can check this on the FS Register by visiting the FCA’s Website http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768.

What to do if you have a complaint

If you wish to register a complaint, please contact us:
….in writing Write to : The Compliance Officer,
Platinum Financial Consulting,
The Old School House ,
East End Road, Bradwell-on-Sea
Essex, CM0 7PY
….by phone
Telephone 020 33 55 4827.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Customers using a non-advised service will not have access to FSCS if at some point in the future they believe they have purchased the wrong product, however they will still be protected by the FSCS if their product provider is unable to meet their financial obligations.

Annuity and income drawdown arranging is covered for 90% of the claim, without any upper limit.

Further information about compensation scheme arrangements is available from the FSCS.

Please Note : The new Pension Freedoms place a great deal of responsibility on the customer to make the right long term decision about their pension fund and how it is used. While Government Ministers say they "trust" people to make the right decisions, they will not have to deal with the financial consequences of a customer making the wrong decision. Your pension fund was intended to provide you with a long term income in retirement, if you take it all as one lump sum you may find yourself with little or no income during the later years of your life. This website does not give personal financial advice, you should think very carefully before making an irreversible decision. If you are in any doubt please seek independent financial advice or speak to the Govenment's free guidance service Pension Wise.