Disclosure about us and the services we offer you
Our initial disclosure document conforms to a layout designed by The Financial Conduct Authority. It aims to ensure that all regulated companies give key information about their services and charges in a uniform format. To read our full initial disclosure document click here.
To give you an indication of our approach to conducting business, the statements below represent the approach taken with the majority of our customers.
Basis of Service
We assume that the customer has conducted their own initial research and feel that the policies offered by our website meet their needs.
We do not make a personal recommendation and products are sold on a non-advised basis. The customer will decide if the policy is appropriate to their needs.
How We Get Paid
The vast majority of our customers choose for us to be paid via a fee taken direct from their pension fund.
We are happy and willing to undertake work whre the customer pays a fee driect to us. This must be agreed with the customer at outset.
From time to time we may run promotions whereby we offer a fee only service to customers.
Who Regulates Us
Best Pension Annuity is a trading name of Platinum Financial Consulting which is Authorised and Regulated by the Financial Conduct Authority (FCA). Our FS Register Number is 227014.
Platinum Financial Consulting is permitted to arrange pensions, investments and insurance products.
You can check this on the FS Register by visiting the FCA’s Website http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768.
What to do if you have a complaintIf you wish to register a complaint, please contact us:
….in writing Write to : The Compliance Officer, Platinum Financial Consulting, The Old School House , East End Road, Bradwell-on-Sea Essex, CM0 7PY ….by phone Telephone 020 33 55 4827.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Customers using a non-advised service will not have access to FSCS if at some point in the future they believe they have purchased the wrong product, however they will still be protected by the FSCS if their product provider is unable to meet their financial obligations.
Annuity and income drawdown arranging is covered for 90% of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.